GDPR Policy

How will we handle your personal data and protect your privacy.
A guide to how we meet the requirements of the Data Protection Act.

Making sure personal data is secure and properly dealt with is of paramount importance in our dealings with you. It is therefore important you understand what information we will take, why we need it and how we will process your details.

  • What information will you ask me for?
  • In order to place your order, we will require your name, address, telephone number and email address.
  • How long will we retain your information?
  • We will only retain your information for as long as necessary.
  • Can I see a copy of my personal information?

Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request. Please note that we may need to verify your identity before providing the information.

What if my data is incorrect?

You have the right to have your data corrected by contacting our Data Controller in writing.

Can I have my data erased?

If we have completed a transaction with you, we will normally retain your information for a 6 year period in case of any future queries.

Who is your Data Controller?

Our Data Controller is:

Fireplace By Design
82 High Street, Measham
Swadlincote, Derbyshire
DE12 7JB

Our registration number on the Information Commissioner’s Office register is ZA332196.

If you require any further details or have any data protection queries please contact our Data Protection Officer, Mr C J Torr at the above address.

If you’d like to make a complaint about how we have handled your personal data…

Please write in the first instance to The Data Protection Officer at the above address.

If you are not satisfied with the Data Protection Officer’s response, you can make a complaint to:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Telephone: 0303 123 1113 (local rate) or 01625 545745 (national rate)